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Well how do I start , I order the pallete of take me to Brazil' in June & other nice stuff I saw . I was so excited about getting them , I understand I put the wrong address but as soon I found out I called the FedEx to fix it ... well okay they told me " we'll send it...
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#1095120
So i put my order on the 15th of August and later on I got a mail saying it is going to be shipped soon. So i waited and the longer I waited the more anxious i got so i wrote to them and they replied back saying that my order is going to be shipped by the 22nd. Again I...
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4.2
#1094480
There was an issue with some of the items in my order. I have heard people rave about their customer service at other sites so I felt at ease to call them. While speaking with the rep, I heard someone laughing in the background. The reception started being crappy like...
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BHCosmetics_Official
BHCosmetics_Official
BH Cosmetics Verified Representative

Hello-This is BH Cosmetics. We thank you for bringing this to our attention. It is absolutely unacceptable. We are sorry you had this experience and will be reviewing our serv...

BH Cosmetics - I need refund for the order i placed

BH Cosmetics
#1102123
1.0
Details
I placed an order on sept 2nd and until this day sept 16 i have not gotten my purchase..i want a refund
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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BH Cosmetics - Shipping miscommunication
1/1

BH Cosmetics - Shipping miscommunication

BH Cosmetics
#1084371
3.3
Details
I ordered on the 29th of july and i cant track my order. It says to give 24 to 48 hours to be able to but it has been 3 days almost 4.
Comment
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

BH Cosmetics - I don't receive my purchase

BH Cosmetics
#1058302
I havent receive my purchases. I have a whole month waiting
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BH Cosmetics - Worst shipping ever

BH Cosmetics
#1044281
3.0
Details
I ordered last week and received an email with the tracking number but its stuck on label created i contacted bh they said maybe the package wasnt scaned i also contacted fedex they said they haven't received my package i love their products but hate the shipping process
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Advertised vs Delivered
Customer service
Price Affordability
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The 1st time I ordered at BH cosmetics, I was happy with it. Now that I wanted to order again, it keeps cancelling my orders, sure, I get a refund, but I just don't get why would they keep cancelling my orders. And I can't get a straight answer why they cancel it...
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BHCosmetics_Official
BHCosmetics_Official
BH Cosmetics Verified Representative

Please call us for information on a specific order. 888-545-4744 Monday-Friday 7am-5pm.

Anonymous
Anonymous

I want to knoe the same! I ordered and they cancelled it! Thr whole "we accept or deny transaccions at our discretion and are not obligated to tell you why" seems like a big '...

1.8
#1080383
It seems people are having a HUGE issue with shipping. I hate waiting but if I have to, I will. But, as a consumer who is putting money out to get good products and customer service, I'm kind of nervous to place my order with BH. Reading all of these reviews of people...
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BHCosmetics_Official
BHCosmetics_Official
BH Cosmetics Verified Representative

We always stands behind our shipping commitments, and if something should go wrong we make it right with a refund. We suggest you call in and speak to one of our Customer Serv...

#1078408
I bought four pallets (Take me to brazil, 88 mattes, Galaxy, and this other rosy/neutral one) and the ultimate brush kit. Once I opened the package both the pallets and the brush kit smelled so strongly, of a chemical/ acrylic scent? Anyway, it was so strong it filled...
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BHCosmetics_Official
BHCosmetics_Official
BH Cosmetics Verified Representative

Hello anastaj,All of our products are safety tested and therefore safe for you to use.We can understand you aren't happy so let us send you a return label. Please email david@...

3.3
I liked
  • Great range of colors
  • Price
I didn't like
  • Smell
  • Was really different in person vs online
  • Quality
#1073634
I bought 2 eyeshadow palettes on the 25 of June. No confirmation receipt was sent to my email nor update on shipping. Days later I go back on the website to check my order and it says that no orders have been placed yet my bank account was charged. I was shocked and...
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BHCosmetics_Official
BHCosmetics_Official
BH Cosmetics Verified Representative

Hello-We would like to find out what happened. We do send emails so this would be very concerning. Can you please email david@bhcosmetics.com with any further information you ...

#1068470
I had purchased my order on 6/19/17 and it had said two to eight business days. However I did not get a confirmation e-mail until 6/23/17 which I would expect to mean that it shipped then. When I tried the tracking number, it said that the order was not showing so I...
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BHCosmetics_Official
BHCosmetics_Official
BH Cosmetics Verified Representative

We are sorry to hear this. Let us look into your case further. Please email us at david@bhcosmetics.com. Thank you.

1.3
#1067129
I purchased a few items off of the BH Cosmetics website on 6/9/17 and the order processed through my bank account right away. Immediately I received an email confirming my order with my order number. I waited exactly one week and I never received an email stating that...
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BHCosmetics_Official
BHCosmetics_Official
BH Cosmetics Verified Representative

Anonymous-We want to apologize. If you email david@bhcosmetics.com we can find out what happened and see what we can do to fix it.

BHCosmetics_Official
BHCosmetics_Official
BH Cosmetics Verified Representative

Hello Anonymous-We want to look into your case more and find out what went wrong. We certainly are sorry you had to contact us twice. If you could email david@bhcosmetics.com ...

I didn't like
  • Shipping
#1063620
Well i didnt get the exact shipment yesterday night i got only the lipstick i purchased popart in wham but the other items had not came which is the 60 day and night eyeshadow pallete,perfect concealer this is total dissappointment and then i contacted saying that...
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BHCosmetics_Official
BHCosmetics_Official
BH Cosmetics Verified Representative

Anonymous-We want to apologize. If you email david@bhcosmetics.com we can find out what happened and see what we can do to fix it.

BHCosmetics_Official
BHCosmetics_Official
BH Cosmetics Verified Representative

Hello Anonymous-We would like to find out what wrong. We are certainly sorry. Could you email david@bhcosmetics.com so we we can trying to fix it.

4.3
#1062824