703 views
New Reviewer
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3.3

I ordered online on the 30th of Oct 2016.

Ordered 2 items, the Illuminate by Ashley Tisdale brush set, and the Pink Polka dot brush set. I also got the Zombie Eyeshadow palette as it was an offer. Honestly I wanted to get the Zombie eyeshadows anyway, so the offer just managed to entice me to make my order.

However, it is already the 21st Nov 2016, and the shipment tracking has landed in Singapore since the 14th of Nov. The tracking has been silence since. I contacted the customer service and they only offered a full refund or store credits. But what I want are the items I have ordered.

It has been a disappointing purchase, the customer service and the delivery. Kylie Cosmetics uses USPS and my order has never gone missing. This might be the first and the last time I am ordering from BH Cosmetics, unless something better is done.

Reason of review: Problem with delivery.

Monetary Loss: $50.

Preferred solution: Deliver product or service ordered.

BH Cosmetics Pros: Prices are great.

BH Cosmetics Cons: Order processing, Bad customer service, Delivery, Missing items.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Adam Akk

We are sorry to hear this is happening. We also use USPS partnered with Globegistics.

We would need to know a little bit more about you and your order, so could you email one of our supervisors: fatima@bhcosmetics.com? Then we can find out what is going on.

BH Cosmetics Reviews

  1. 35 reviews
  2. 33 reviews
  3. 34 reviews
  4. 14 reviews
  5. 13 reviews
BH Cosmetics reviews