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2.3

I ordered two items from bh cosmetics, the 9 piece rose quartz brush set and the duo fibre stippling brush. The shipping took just over a week and when I received the package the label said there were both items in the box but when I opened it there was only one.

I called their customer service line the next day and spoke to an agent. When I told her my situation she only apologized for the inconvenience but didn't offer any refunds or re-shipment of my item until I had to ask about it. She told me that they do not to re-shipments internationally so my only option was a refund or store credit. However, the cost for the brush was only refunded, not the shipping or duty fees.

I am very disappointed especially because not only am I missing the brush and I technically did not receive a 'full' refund since I only got money back for the brush and not the money I paid for duties and shipping, but they had some pretty bad customer service.

I will not be ordering from this company again because I am very disappointed and angry.

Reason of review: Problem with delivery.

Monetary Loss: $5.

Preferred solution: Deliver product or service ordered.

BH Cosmetics Pros: Brush kits.

BH Cosmetics Cons: Fact that i was missing an item.

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