I am from the UK, ordered a few gorgeous palette from BH Cosmetics, as it was international shipment, I did not expect it to arrive very soon, I am happy that it arrived after 16 days, however, I have to pay EXTRA of Custom Duty Fee of US$19.77 to walk all the way to the post office and collect my parcel. Now, I have always ordered stuff internationally, especially from United State, never had met this kind of trouble.
Then I found damages in one of my palette, this is no one to blame, as it can happen due to shipping and I do understand that BH will switch for a brand new one. However, if there is another $19.77 to be paid again to collect my shipment! I would be gobsmacked!
This was my first experience with BH Cosmetics! Even though how much I love their cosmetics, I am sorry they should have been more professional to state it clearly about the custom duty fee.
Very disappointing experience.
Monetary Loss: $20.