I placed an order on cyber Monday for the 120 color pallet and still have not received my order yet. I got the tracking number and my confirmation email but they have been of no use to me since apparently it states that my product has been shipped already.
I called my post office to make sure it had not gotten lost in the mail and she confirmed that they haven't even received any package from the company. That it was still in California! I have also emailed them twice without any response. For the people who have received good service your lucky, but honestly all these bad reviews outweigh the few with good customer service stories.
This was my first and certainly will be my last order from bh.
I'm sticking with limecrime and sugarpill. A bit more pricy but WAAAY better customer service and response timing.