I ordered a brush set from bh cosmetics and they sent me the wrong one. The return/exchange process is a pain in the ***.
They have you take photos of the wrong items and send it in an email. Then you have to wait for them to reply to the email in which they send you a return label. THEN you have to send the wrong item back in order to get the item you wanted from the beginning.
I understand mistakes happen but this process is completely unnecessary. If they just included the return sticker with the package like most companies, I wouldn't be so annoyed -__- Now I have to go out and find something to ship the brushes in and wait longer when I needed these brushes for the weekend.